Flow 037 · Reminders that respect capacity
Fewer no-shows, without nagging.
At most two short reminders before each session, sent at sensible hours, with one-tap options to confirm, move or cancel. No guilt, no wall of text, and nothing to prepare unless you want it.
Try it below. Sample practice: Larkspur Somatic Therapy (fictional).
Larkspur SomaticText messages · sample practice
DemoPick what happens next
What lands with you
People who are overwhelmed miss appointments because they forget, not because they don’t care. Gentle, easy reminders protect your schedule and your relationship with the client.
0reminders sent
0sessions confirmed
0moved, not missed
Sample practice and sample numbers, for illustration.
How it works
- Starts when
- A session is booked.
- Runs automatically
- A reminder 2 days before and, only if there’s no reply, one more the morning before. Confirm, move and cancel links that update your calendar. Quiet hours and consent are respected.
- Where AI helps
- None. Predictable is the point.
- Where you’re in charge
- You approve the wording and the cancellation policy once. Any reply that isn’t 1, 2 or 3 comes to you.
What stays with a person
- Your cancellation policy, and any exceptions
- Replies that aren’t a simple confirm, move or cancel
- Clients who should get no reminders
- Reaching out personally after a missed session
What’s included
- Two-reminder maximum, with quiet hours
- Confirm, move and cancel in one tap
- Calendar and practice software updates
- Optional SMS or email, per client
- Your wording and policy, approved once
- Runs on: Acuity, SimplePractice, Jane, Calendly or Google Calendar, SMS or email
Questions teams ask
- Why only two reminders?
- More than two starts to feel like pressure. Two catches almost everyone who simply forgot.
- Can it charge a late-cancellation fee?
- It can show your policy and link to it. Charging fees stays a decision you make, case by case.
- What about clients who don’t want texts?
- They get email instead, or nothing. Consent is recorded for each client.
Want this for your practice?